All Mix Pack, 50% Off, promotional or clearance items are FINAL SALE and are non-returnable and non-refundable. Only New Arrival items are eligible for returns and/or refunds.
Basically, the case price that you get is based on the date you place the order. If you find the price adjustment within 3 days of the purchase date, you could be eligible for a price adjustment. Please contact our customer service department within 3 days of the purchase date via phone or email at firstname.lastname@example.org, we will issue a store credit for you.
If you are unsatisfied with your order, you may submit a claim to make an exchange or to obtain a refund for the product only with the following guidelines. Shipping fee is non-refundable.
- To claim any issues or to request any returns, you must contact our customer service department within 30 days of receiving you order via phone or email at email@example.com or Fax (1-626-810-3838). It is customers' responsibility to check the shoes when the package arrives. If customer submit the claim of incorrect items or defective merchandise over 30 days, we reserve the rights to refuse the claim.
- If you submit the claim for incorrect, damaged, or defective merchandise. You are required to provide the photo of EACH defective merchandise and may be required to return the merchandise.
- Call tags will only be issued to those who have received incorrect, damaged, or defective merchandise.
- All returns must be received in the original condition with boxes and packaging, otherwise it will not be accepted.
- Once your claim has been reviewed and approved, our customer service team will make the exchange or refund to you.
- A restocking fee of 15% will be charged from the total amount of the return and will be automatically deducted from the refund. Exceptions are made and restocking fee will be waived for incorrect items shipped or defective merchandise.
- Please have all the below information ready when you request for refund or store credit by email or phone /Fax.
• Name of your business
• Order date
• Order #
• Style name and color
• Image of each defective merchandise.